Terms of service

Welcome to zyvoy
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

To access certain features, you may be required to create an account.

You agree to:

  • Provide accurate, current, and complete information

  • Maintain the confidentiality of your account credentials

  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices displayed on zyvoy are listed in Indian Rupees (INR) unless stated otherwise.

You agree that:

  • Prices may change without prior notice

  • Payment must be completed before order processing

  • We use secure third-party payment gateways for transactions

  • Additional charges such as shipping, taxes, or duties may apply

We are not responsible for payment failures caused by banking or gateway issues.

3. Product Descriptions

We strive to ensure all product details, images, and descriptions are accurate.

However:

  • Minor variations in color, size, or appearance may occur

  • Availability is subject to change without notice

We do not guarantee that product descriptions or website content are completely error-free.

4. Order Acceptance and Cancellation

Your order constitutes an offer to purchase.
We reserve the right to:

  • Accept or decline any order at our discretion

  • Cancel orders due to stock issues, pricing errors, or suspected fraud

  • Request additional verification before processing an order

If an order is cancelled after payment, a refund will be issued in accordance with our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within [BUSINESS DAYS] unless otherwise stated.

Please note:

  • Delivery timelines are estimates and may vary by location

  • Delays may occur due to logistics, weather, or unforeseen events

  • Risk of loss transfers to you upon delivery

For full details, please refer to our Shipping Policy.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

In general:

  • Return requests must be made within the specified return window

  • Items must be unused and in original packaging

  • Refund timelines depend on payment method and processing partners

We reserve the right to refuse returns that do not meet policy conditions.

7. Prohibited Uses

You agree not to use the website:

  • For unlawful or fraudulent purposes

  • To violate any Indian laws or regulations

  • To distribute malware, spam, or harmful code

  • To infringe intellectual property or privacy rights

  • To interfere with website security or functionality

Violation may result in legal action and termination of access.

8. Intellectual Property

All content on this website—including text, graphics, logos, images, and software—is the property of zyvoy and protected under applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by Indian law:

  • zyvoy shall not be liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free website operation

  • Our total liability shall not exceed the amount paid by you for the product in dispute

Nothing in these Terms limits rights available under Indian consumer protection laws.

10. Indemnification

You agree to indemnify and hold harmless zyvoy, its owners, employees, and partners from any claims, damages, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Breach of applicable laws or third-party rights

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in [BANGALORE, KARNATAKA, INDIA].

12. Changes to Terms

We may update these Terms at any time.
Revised Terms will be posted on this page with an updated “Last updated” date.

Continued use of the website after changes constitutes acceptance of the revised Terms.