Refund policy

Thank you for shopping with zyvoy
We want you to feel confident with every purchase. This policy explains when returns, refunds, or exchanges are available and how the process works.

1. Return Eligibility

You may request a return if the item meets the following conditions:

  • The return request is made within [X DAYS] of delivery

  • The product is unused, unwashed, and in original condition

  • All original tags, packaging, and accessories are included

  • The item is not listed under non-returnable items (see Section 7)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Return requests must be submitted within [X DAYS] from the date of delivery.

  • Items sent back without prior approval may not be accepted.

To initiate a return, contact us at zyvoy0810@email.com with:

  • Order number

  • Product name

  • Reason for return

  • Photos (if item is damaged or defective)

3. Refund Process and Timing

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection of your refund.

  • If approved, the refund will be processed within [REFUND PROCESSING TIME].

  • Refunds will be issued to the original payment method used during purchase.

Please note:

  • Bank or payment gateway processing times may vary.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error or a defective item.

4. Exchanges

We offer exchanges in the following situations:

  • Wrong size or variant received

  • Damaged or defective product

  • Incorrect item delivered

Exchange requests must be made within [X DAYS] of delivery.

If the requested replacement is unavailable, we may offer:

  • Store credit, or

  • Full refund (as per eligibility)

5. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged in transit

  • Defective

  • Different from what you ordered

Please contact us within [X DAYS] of delivery at zyvoy0810@email.com with clear photos or videos. 

After verification, we will provide:

  • Free replacement, or

  • Full refund (including applicable shipping charges)

6. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item),
    → We will bear the return shipping cost.

  • If the return is due to customer preference (size, color, change of mind),
    → Customer is responsible for return shipping charges.

Shipping costs are non-refundable unless the return is caused by our mistake.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, worn, or damaged items not caused by us

  • Items without original packaging or tags

  • Personal care, hygiene, or intimate products (if applicable)

  • Clearance, sale, or final-discount items (unless defective)

  • Gift cards or digital products

8. Cancellation Policy

  • Orders may be cancelled before dispatch for a full refund.

  • Once shipped, orders cannot be cancelled and must follow the return process.