Privacy policy

Welcome to zyvoy
We value your trust and are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

a) Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Cookies and usage data

This information helps us improve website performance and user experience.

How We Use Your Information

We use collected information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and important updates

  • Improve our products, services, and website experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

We do not sell your personal data to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Enable secure login and checkout

  • Analyze website traffic and performance

  • Improve marketing effectiveness

You can control or disable cookies through your browser settings.
However, disabling cookies may affect certain website features.

Third-Party Services

We may share limited information with trusted third parties only when necessary, including:

  • Payment gateways for secure transaction processing

  • Shipping and logistics partners to deliver your orders

  • Analytics providers to understand website usage

  • Marketing tools for communication and promotions

These third parties are required to protect your data and use it only for the intended purpose.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption

  • Restricted data access

  • Secure payment processing through certified gateways

While we strive to protect your data, no method of transmission over the internet is 100% secure.
Therefore, we cannot guarantee absolute security.

Customer Rights

Under applicable Indian data protection and consumer laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

 Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Comply with legal, tax, or regulatory requirements

After this period, your data is securely deleted or anonymized.

Children’s Privacy

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.

If you believe a child has provided personal data, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

Continued use of the website after updates means you accept the revised policy.